We are HAPPY to extend Free Shipping and Returns* to you.

Shipping:

We offer free shipping to the 48 contiguous states (excludes AL and HI). We do ship to AL and HI, as well as Canada for a fee that is calculated based on location. International returns/exchanges postage will be calculated based on location as well. 

Returns:

All orders must be returned within 14 days of delivery date in New Condition. The shoes must be clean and not show any signs of wear. If any tags came on the shoe, they must be secured. Any boxes or packaging must also be returned in undamaged condition. If you are to return an item, it must be resellable. When trying on shoes your children, please make sure they are standing on a clean surface and wearing clean socks.
To return an item:*
  1. Contact us at heretohelp@youngsoleshoes.com. In your email, please include your Name, Shipping Address, Order Date, and Return Items. A return mailing label will be sent to you. In order for us to calculate postage, you must list the items you are returning in your email.
  2. Once the items are returned to us, we will inspect them to ensure they meet our return "new condition" requirements. All items returned must be in resellable condition. 
  3. We will process the refund back to the original payment method within 7 days of us receiving the product. 

To Exchange an Item:*

If the shoe doesn't fit but you would like to try something else, we will do an exchange. 

  1. Contact us at heretohelp@youngsoleshoes.com. In your email, please include your Name, Shipping Address, Order Date, and Exchange Items. A return mailing label will be sent to you. In order for us to calculate postage, you must list the items you are exchanging in your email. Please indicate what shoe, size and color you would like to do an exchange for. 
  2. As soon as the package containing the exchanged good ships, a new package with your new order will be sent. 

**We do discount shipping for international customers. We are unable to offer free returns and exchanges for international customer, but will provide discounts on return shipping!

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